FAQ

Your order will be processed within 2 working days and shipped on working days (Monday to Friday, excluding public holidays). In-stock items will be dispatched within 7 working days. For out-of-stock products, we will arrange production of new wheel sets, and delivery will be made within 10 to 25 working days.

We take PayPal for payment. It’s safe.

We offer free shipping for wheel sets ordered via our website to over 70 countries and regions, with multiple delivery options available:

• EMS / DPD: 15–30 days
• FedEx / DHL / UPS: 5–10 days
• Customs clearance in the destination country may cause additional delays.
• Click here to view more details on our delivery policy.

Wheel depth affects aerodynamics, weight, and handling.

30–40mm: Best for climbing and mountainous terrain.
45–55mm: The most versatile option for all-around road riding.
60mm and above: Ideal for high-speed riding, flat terrain, and racing.

Our wheelsets are designed to accommodate a wide range of rider weights. For heavier riders, we generally recommend wheelsets with higher spoke counts and reinforced rim options. If you’re unsure, contact us for a personalized recommendation.

Hooked rims feature a traditional rim hook that secures the tire bead and are compatible with most road tires.
Hookless rims use a straight sidewall design, offering weight savings and improved tire shape, but require compatible tires and specific pressure limits.

Recommended tire widths vary by rim internal width:

Steel bearings offer excellent durability and value.
Ceramic bearings can reduce rolling resistance and are often preferred by performance-focused riders.

Please check your bike’s axle, brake, and drivetrain specifications before ordering. Product pages include detailed compatibility information.

Common standards include:

Front: 12×100mm, 15×100mm, 15×110mm Boost
Rear: 12×142mm, 12×148mm Boost

We offer compatibility with:

• Shimano HG
• Shimano Microspline
• SRAM XDR
• Campagnolo N3W

Depending on the hub model:

• Center Lock
• 6-Bolt

Maximum tire width depends on frame and fork clearance. Most modern wheelsets support tires up to 40mm or wider, but your bicycle’s clearance is the limiting factor.

Yes. Most of our wheelsets are tubeless-ready and include tubeless rim tape pre-installed.

Yes. Modern carbon fiber wheelsets are engineered for daily riding, training, and racing. They undergo extensive fatigue, impact, and strength testing.

A severe impact can damage any wheel, whether carbon or aluminum. We recommend inspecting the wheel immediately after a significant impact and contacting us if damage is suspected.

The maximum rider weight varies by model. Please refer to the specifications on the product page or contact us for guidance.

Yes. Every wheelset is professionally built, tensioned, trued, and inspected before shipment.

We recommend stopping and inspecting the wheel immediately. Riding with a broken spoke may lead to additional damage or loss of wheel alignment.

Our products undergo rigorous laboratory and real-world testing, including fatigue, impact, and structural strength evaluations.

Our hubs utilize precision-engineered engagement systems designed for efficient power transfer and long-term reliability.

The engagement angle is the amount of hub rotation before power is transferred to the wheel. Lower engagement angles provide faster response.

Some hub models support ratchet upgrades. Please refer to the specific product information or contact our support team.

For most riders, annual maintenance is sufficient. Riders in wet, muddy, or extreme conditions may require more frequent servicing.

Yes. We provide replacement bearings, freehub bodies, ratchets, end caps, and other service parts for supported models.

Bearing specifications vary by hub model. Detailed information can be found on the product page.

We provide warranty coverage against manufacturing defects. Warranty terms may vary by product category and region.

Delivery times vary by destination and shipping method. Estimated transit times are displayed during checkout.