FAQ

We cover key customer questions about our carbon wheelsets on this Aptizon FAQ page, including product specifications, bike compatibility, installation, maintenance, shipping, warranty terms, and after-sales support. We provide clear, straightforward answers to help you understand usage, care, and post-purchase services for a confident buying experience.

How long will it take to receive the wheels after payment?

Your order will be processed within 2 working days and dispatched on weekdays (Mon–Fri), excluding holidays. In-stock items ship within 7 working days. If out of stock, new wheelsets will be produced and shipped within 10–25 working days.

What payment methods are accepted?

We accept PayPal at present.

Which shipping methods does Aptizon use?

• We provide free delivery to over 70 countries for all wheelsets ordered on our website, with multiple shipping options:
  EMS/DPD: 15–30 days
• FedEx/DHL/UPS: 5–10 days
• Customs clearance in the destination country may cause additional delays.
• Click here for more shipping policy details.