This Xdru FAQ page covers customers’ most common questions about our carbon fiber wheel sets, including product specifications, bike compatibility, installation, maintenance, shipping, warranty terms and after-sales support. We provide clear answers to help you learn about usage, upkeep and after-sales services, ensuring a reassuring shopping experience.
How long will it take to receive the wheels after payment?
Your order will be processed within 2 working days and shipped on working days (Monday to Friday, excluding public holidays). In-stock items will be dispatched within 7 working days. For out-of-stock products, we will arrange production of new wheel sets, and delivery will be made within 10 to 25 working days.
Which payment options are available?
We take PayPal for payment. It’s safe.
What shipping methods does Xdru use?
We offer free shipping for wheel sets ordered via our website to over 70 countries and regions, with multiple delivery options available:
EMS / DPD: 15–30 days
FedEx / DHL / UPS: 5–10 days
Customs clearance in the destination country may cause additional delays.
Click here to view more details on our delivery policy.
How do I choose the right wheel depth?
Wheel depth affects aerodynamics, weight, and handling.
30–40mm: Best for climbing and mountainous terrain.
45–55mm: The most versatile option for all-around road riding.
60mm and above: Ideal for high-speed riding, flat terrain, and racing.
What wheelset is suitable for my weight?
Our wheelsets are designed to accommodate a wide range of rider weights. For heavier riders, we generally recommend wheelsets with higher spoke counts and reinforced rim options. If you’re unsure, contact us for a personalized recommendation.
What is the difference between hooked and hookless rims?
Hooked rims feature a traditional rim hook that secures the tire bead and are compatible with most road tires.
Hookless rims use a straight sidewall design, offering weight savings and improved tire shape, but require compatible tires and specific pressure limits.
What axle standards are supported?
Common standards include:
Front: 12×100mm, 15×100mm, 15×110mm Boost
Rear: 12×142mm, 12×148mm Boost
Which freehub bodies are available?
Shimano HG
Shimano Microspline
SRAM XDR
Campagnolo N3W
How long does shipping take?
Delivery times vary by destination and shipping method. Estimated transit times are displayed during checkout.
Are your wheels tested before shipping?
Yes. Every wheelset is professionally built, tensioned, trued, and inspected before shipment.
What is the maximum rider weight?
The maximum rider weight varies by model. Please refer to the specifications on the product page or contact us for guidance.