Privacy Policy | Xdru Wheelsets

1. Introduction

Welcome to Xdru (“Xdru,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, purchase products, contact us, create an account, subscribe to our communications, or otherwise interact with us.

This Privacy Policy applies to visitors, customers, and users worldwide. By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Xdru is responsible for the collection and processing of personal information described in this Privacy Policy.

Xdru

Website: https://xdru.com

Email: marketing@xdru.com

3. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Billing address
Shipping address
Company name
Account login information
Customer support communications
Product reviews, feedback, and survey responses
Information submitted through contact forms

Order and Transaction Information

When you purchase products from us, we may collect:

Products purchased
Order history
Transaction details
Shipping and delivery information
Warranty and service records
Return and refund information

Payment information is generally processed directly by our payment service providers. We do not store complete payment card details on our servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Referral source
Website activity and interactions
Pages viewed
Time spent on pages
Date and time of visits

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to improve website functionality, analyze traffic, remember preferences, and measure marketing performance.

For more information, please review our Cookie Policy.

4. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling orders
Delivering products and services
Providing customer support
Managing warranties and returns
Responding to inquiries and requests
Improving our products, services, and website
Conducting analytics and performance monitoring
Preventing fraud and unauthorized activities
Maintaining website security
Complying with legal obligations
Sending marketing communications where permitted by law
Operating and administering our business

5. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Other lawful bases permitted under applicable law

You may withdraw your consent at any time where processing is based on consent.

We do not sell your personal information.

We may share personal information with trusted third parties, including:

Service Providers

Such as:

Website hosting providers
Cloud service providers
Payment processors
Shipping and logistics partners
Customer support platforms
Information technology providers

Analytics and Marketing Providers

Such as:

Analytics services
Advertising platforms
Email marketing providers
Social media platforms

Professional Advisors

Including:

Legal advisors
Accountants
Auditors
Insurance providers

Government Authorities and Legal Requirements

We may disclose information when required by law, court order, legal process, or to protect our rights, customers, employees, or business operations.

Business Transfers

If Xdru is involved in a merger, acquisition, restructuring, asset sale, or similar transaction, personal information may be transferred as part of that transaction.

7. International Data Transfers

Xdru operates globally.

Your personal information may be transferred to, stored, or processed in countries outside your country of residence, where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions and provide services
Meet warranty obligations
Resolve disputes
Enforce agreements
Comply with legal and regulatory requirements

When personal information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information, including:

SSL/TLS encryption
Secure hosting environments
Access controls
Data minimization practices
Security monitoring and updates

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to restrict certain processing activities
The right to object to certain processing activities
The right to request data portability
The right to withdraw consent where applicable
The right to opt out of certain marketing communications

We will respond to privacy requests in accordance with applicable laws.

To exercise your rights, please contact us using the details provided below.

11. Marketing Communications

We may send promotional emails, newsletters, and product updates where permitted by law.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly at marketing@xdru.com

Even if you opt out of marketing communications, we may still send transactional or service-related messages regarding orders, warranties, or customer support matters.

12. Children’s Privacy

Our products, services, and website are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after such changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us: